If you're not happy with our products, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction...or a refund immediately (no return needed). Please contact us within 14 days of purchase to ensure that we'll be able to issue a refund. One return per 60 days will be permitted. We can NOT accept open packages for return/refund. The package must have its original seal in tact in order to qualify for a refund.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at [email protected] at any time if you are unhappy with your order. We do require this request to be in writing in order to be processed and a return shipping label generated and refund initiated.
Subscription Service: In order to qualify for the significant discount we give to our subscribers, there is a mandatory 3 month obligation for our subscription service. You can modify the frequency of the delivery by contacting [email protected]. You may cancel at anytime after the third order has been received. Unfortunately, we can not accept returns on subscription service orders.
Individual customer claims must be submitted within 15 calendar days from the delivery date. For items that the carrier marks as lost or damaged in transit or return to sender, claims must be submitted within 20 calendar days from the shipment confirmation date. A replacement item or refund will be provided if an item is damaged or defective, incorrect item or quantity, expired, lost in transit, or return to sender."